As leaders and managers, a competency that is gaining critical importance is the ability to give and receive feedback. Employees need to know whether their performance is in line with the expectations of the manager. For long, this competency has focused on the past and for good measure on what has already occurred. Little or no time is spent on the possibilities about the future in the execution of the task.
If we have to review performance and measure it in comparison to the expectations set by the manager, he/she must develop the capability of communicating expectations and suggestions to aid future possibilities. Marshall Goldsmith uses the word “Feedforward” for this valuable technique.
There is no doubt that feedback is important. But feedforward must precede feedback for effective individual or team performance.
Here are a few suggestions to leverage your Belbin team roles for giving Feedforward. We focus on three team roles here. We will engage in further feedforward exploration for the other team roles in the weeks ahead.
Plant: As a Plant, you are creative and bring a refreshing angle to doing things. You have the ability to come up with recommendations and suggestions on how to approach a challenging role or task ahead. Feedforward from a Plant can bring exciting new dimensions to the goal and can stimulate the energies of your employee to commit and achieve the goal.
Monitor Evaluator: As a Monitor Evaluator you are logical, discriminating and you naturally weigh all options before making a suggestion. This is an important ability to examine future expectations, identify the reasons of success of a particular path and when the same is verbalised, it can help in reassuring the employee about the anticipated success of the rightness of the direction ahead. This encourages the person to commit more fully to the goal.
Resource Investigator: As a Resourc Investigator, you have the unique ability to inquire and explore possibilities into the future. You can engage the employee enthusiastically and bring optimism and a “can do” approach to the goal. Resource Investigators have a natural way to tap into resources both within and outside the organization to achieve a task. You can provide valuable feedforward suggestions in this direction to help the goal achievement.
– Leslie D’Souza