Inspiring Development Journeys that Nurture Talent and Diversity


So happy to present this month a webinar that explores what truly makes development journeys successful and impactful. We had the wonderful opportunity of working with Roopashree Shanker GM-Circle HRBP, at Vodafone UP west on their Women Development Journey. Vodafone is an organization with a keen focus on developing talent and building an internal leadership pipeline.

Today’s challenging environment calls for a focus on enabling talent and leaders truly discover their strengths and build the ability to affect change positively. Behavioural change is a process that requires attention, effort and time.

This webinar will cover

  • Key attributes that make a development journey inspiring and impactful
  • Insight into the Women development journey ‘Ascent’ at Vodafone UP West and aspects that worked
  • Nurturing talent and diversity in a dynamic world- challenges and opportunities
  • Insights to spot and design impactful change initiatives
 
Guest Speaker: Roopashree Shanker
Roopashree is a GM-Circle HRBP, at Vodafone UP west. She has worked across geographies in India giving her a keen understanding and appreciation of different market realities, cultural nuances, and diversity in teams. Her forte lies in designing creative solutions, building supercharged teams, and developing people capabilities. She has partnered with business teams in Vodafone in creating success stories in a dynamic & competitive business environment, implementing change management projects, and leading teams to deliver superior results. She is passionate about traveling, reading and writing poetry.
 

Webinar Host: Pearl D’Souza
Pearl is a Director at PrePearl Training Development Pvt Ltd. Her forte lies in working with teams to harness resources and maximise potential. Her research papers and presentations have been part of national and international forums and conferences.

Would be great if you can join us. Please do block your time.

Date: 14th December 2017, Thursday.

Time: 4pm-4.45pm.




Deploying Your Manageable Role.

Deploying your manageable role:

 

There are situations wherein as a manager, one may be required to make contributions that are not part of one’s preferred Team Roles. Eg: a situation where a senior colleague needs to be dealt with tact and sensitivity. If one’s top Team Roles are largely action roles, then behaving in a way that shows unilateral focus on the task with little or no regard for the sensitivity of the person will not be helpful. In such situations, a shift in Team Roles is needed. Adopting a manageable role will need a conscious sense of self-discipline.

When you find yourself called on to play your manageable roles, here are three tips to enable making the contribution effectively:

  • Keep in mind what is the outcome you need. Eg: in the above example, one may need the colleague to know that he is being listened to and getting his ‘buy in’ is crucial. Hence keeping this outcome in mind, one is better able to focus one’s attention and adopt the manageable Team Role that will enable this outcome.

 

  • Be aware of the time period for which you need to play the role so that you are aware that it is manageable and don’t get worked up. Playing a manageable role can be stressful because it requires conscious effort. Being aware that some discomfort is part of this exercise and that you are making the TR contributions for a limited time, can help one focus on giving one’s best and effectively manage the accompanying stress.

 

  • Ask another for feedback. This is crucial. Ask your team members to give you feedback on how you played your manageable role. This will go a long way in you polishing the contributions you can make whenever you have to adopt your manageable role. Since team members are aware that you are playing a manageable role, there is also openness in providing feedback. Asking others for feedback also encourages others to make conscious efforts to polish their own Team Roles.

 

We would love to hear your thoughts on playing one’s Manageable role effectively. Do send in your comments below. 



Belbin Team Roles and Feedforward

As leaders and managers, a competency that is gaining critical importance is the ability to give and receive feedback. Employees need to know whether their performance is in line with the expectations of the manager. For long, this competency has focused on the past and for good measure on what has already occurred. Little or no time is spent on the possibilities about the future in the execution of the task.

If we have to review performance and measure it in comparison to the expectations set by the manager, he/she must develop the capability of communicating expectations and suggestions to aid future possibilities. Marshall Goldsmith uses the word “Feedforward” for this valuable technique.

There is no doubt that feedback is important. But feedforward must precede feedback for effective individual or team performance.

Here are a few suggestions to leverage your Belbin team roles for giving Feedforward. 

Plant: As a Plant, you are creative and bring a refreshing angle to doing things. You have the ability to come up with recommendations and suggestions on how to approach a challenging role or task ahead. Feedforward from a Plant can bring exciting new dimensions to the goal and can stimulate the energies of your employee to commit and achieve the goal.

Monitor Evaluator: As a Monitor Evaluator you are logical, discriminating and you naturally weigh all options before making a suggestion. This is an important ability to examine future expectations, identify the reasons for the success of a particular path and when the same is verbalised, it can help in reassuring the employee about the anticipated success of the rightness of the direction ahead. This encourages the person to commit more fully to the goal.

Resource Investigator: As a Resource Investigator, you have the unique ability to inquire and explore possibilities into the future. You can engage the employee enthusiastically and bring optimism and a “can do” approach to the goal. Resource Investigators have a natural way to tap into resources both within and outside the organization to achieve a task. You can provide valuable feedforward suggestions in this direction to help the goal achievement.

Shapers: As a shaper, you instinctively push for action. Feedforward suggestions made by you are often taken seriously. When you use this inherent strength in the feedforward process you are listened to because you are known to be on the top of things. The valuable contribution in the feedforward process that you bring in is your ability to make the “difficult things to say” easy.

TeamWorker: As a Teamworker, you are blessed with this unique ability to perceive and be sensitive to what help is needed. You are naturally attuned to the feedforward process and offer suggestions that will be of help. The good news is that the way you put your suggestions forward is non-threatening and keeps a window of opportunity open to fall back on you when needed.

Implementer: As an Implementer, your ability to organize your thoughts in a cause-effect sequence is a unique strength that you bring to the feedforward process. The suggestions made by you are often practical and the expected outcomes visible. This stimulates confidence and there are less chances of going wrong. Most importantly your commitment and disciplined approach brings in respectability and a “must try” attitude to your feedforward.

Completer Finisher: Your reputation for perfection brings to the feedforward process the hope that what you suggest can “polish and perfect” the desired outcome. Your sense of urgency can bring to the forefront the best approach even for the last mile. 

Specialist: As a Specialist, you are the ‘go-to’ person for your domain expertise. Your suggestions in the feedforward process will be much appreciated and sought for as your contribution is likely to be unique. Your helping attitude to share all you can in the area of your expertise makes others willing to approach you when ‘stuck’

In conclusion, try to engage yourself and your team in this process. The diversity of inputs from team members leveraging their top Belbin team role behaviours not only enhances the quality of inputs but also goes a long way to deliver the best possible outcome.

– Leslie D’Souza



Webinar: The Key Drivers of People Management in New India (22nd Sept 2017)

India is at an interesting place today wherein we are called to create and nurture the future. The New India is one that will need to leverage the strength of the vast millennial workforce and its diversity across the length and breadth of our country. The transportation industry is one that contributes to nation building and is currently the most progressive sector. In this webinar, we get into a conversation with Mrs. Poonam Chandok, HR Head L&T Transportation Infrastructure, to understand the people dimension in this industry, the initiatives that L&T Transportation has designed and how to create an impact.

Through this webinar you will gain insight into-

  • The infrastructure and transportation industry in India and specific people challenges faced by the same
  • Key initiatives taken by L&T Transportation in building talent and a work force that delivers results and is future ready
  • How can organisations build a workforce that leverages the strength of the millennial workforce and encourage women contribution across levels in the organization
  • Three aspects of self management to help one move closer towards one’s purpose

Guest Speaker: Poonam Chandok
Poonam Chandok HR Head, L&T Transportation Infrastructure. has handled various HR functions like Organizational Development, Performance Management and Leadership Development among others; strategically aligning each HR initiative with business needs. Her expertise in strategic HR made her a part of the team that scripted the success story for L&T Transportation, enabling a CAGR of over 20% in the last four years and its foray into overseas market. Her true success lies in the impact she leaves on the people she works with.

Webinar Host: Pearl D’Souza
Pearl is a Director at PrePearl Training Development Pvt Ltd. Her forte lies in working with teams to harness resources and maximise potential. Her research papers and presentations have been part of national and international forums and conferences. 

 
Do block your time

Friday, 22nd September | 4pm – 4.45pm IST

Register Now

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Important deliverable at hand? Have you checked out your Belbin Work Styles report yet?

A few weeks ago, I had quite a “Eureka” experience during a one-on-one exclusive coaching session. Even at higher levels in this client organisation, the Development Center outcome is an important input in one’s career progression. Understandably, my coachee was nervous about the forthcoming Development Centre.

My focus during coaching has been trying to help the coachee build an ‘Authentic Leadership’ style. Belbin has been an effective tool here, especially for ‘Conflict Resolution’ at personal, within team and intergroup levels.

 What excited me was the use of Belbin to help approach the Development Centre with confidence. Case Studies was what my coachee pointed out as being a part of the DC that he wasn’t excited about. In the past,  ‘case studies’ was always something he believed he didn’t do very well at. We took an HBR case, this particular one called for competencies in Data Analysis, Decision Making and Achievement Orientation. I advised the coachee to visit his Belbin Workstyle report and internalize his  four workstyles. 

 

His top four work styles were :

 

We then spent time reflecting on his  Belbin Work Style associated Mantras. Eg: “I like the challenge of digging for answers”. He began to see the case study in this light and realised he naturally had the ability to possibly do well and even enjoy a case study!.

Having had a dialogue which led to a reality check of the four workstyles described above, the coachee  embarked on the exercise  of doing the case analysis with the conscious playing to his strengths. Eg: “I’m ready to take hard decisions and Lead from the front”

 

Therefore  what are some of the hard decisions the protagonist in this case study would need to take to lead from the front’ 

Believe me, the results were magical. Once he tapped into his self-belief and drew from his strengths his approach to the case study was novel, unique and most of all authentic!

We also tried the approach in the ‘Role play’ exercise and the measure of confidence was as high and insightful.

Subsequently, I tried the experiment on another coachee where his top four team roles were ME/PL/CO/RI. The results were again exciting. The second coachee used the workstyle report to prepare for his client project review presentation. He phoned me up a few days ago to share his excitement about the open appreciation he received from the client reviewing head.

The Belbin Work Styles report does have great value and lends itself to creative leadership applications.

– Leslie D’Souza



Strategy to give our best

Breakthrough performance by a project team demands close collaboration and teamwork. Teamwork that produces outstanding results is an art and skill wherein team members are able to design a working process wherein individual strengths are brought out and harnessed and weaknesses are managed.

Here are some strategies to enable giving the best in a team:

  1. Enabling greater Team Role contribution:
     
    If the presence of the Team Role contributions is key to a team’s success, then enabling team members to make these contributions becomes the responsibility of every team member. Eg: A process step requires that activities are completed meticulously, in time and with perfection. For team member A who is a Completer Finisher (CF) to be able to contribute the above behaviours, it becomes important that he also gets support from the rest of the team. The team on their part then can make clear the nature of the priorities and the deadlines so that team member A is spending his energies on the aspects wherein the CF behaviour is required the most. Also keeping in mind that CFs always adhere to deadlines and with the added internal drive for perfection, it will truly enable team member A to function effectively if the team does not set unrealistic deadlines.
     
    For insights on what you can do and what you should avoid to enable your colleagues to play their Team Role to better effect, refer to annexure ‘Dealing with Different People’
  2.  

  3. Deploying your manageable role:
     
    There are situations wherein as a manager, one may be required to make contributions that are not part of one’s preferred Team Roles. Eg: a situation where a senior colleague needs to be dealt with tact and sensitivity. If one’s top Team Roles are largely action roles, then behaving in a way that shows unilateral focus on the task with little or no regard for the sensitivity of the person will not be helpful. In such situations, a shift in Team Roles is needed. Adopting a manageable role will need a conscious sense of self-discipline.
     
    How can one effectively deploy one’s manageable roles?

    • Keep in mind what is the outcome you need. Eg: in the above example, one may need the colleague to know that he is being listened to and getting his ‘buy in’ is crucial. Hence keeping this outcome in mind, one is better able to focus one’s attention and adopt the manageable Team Role that will enable this outcome.
    • Be aware of the time period for which you need to play the role so that you are aware that it is manageable and don’t get worked up. Playing a manageable role can be stressful because it requires conscious effort. Being aware that some discomfort is part of this exercise and that you are making the TR contributions for a limited time, can help one focus on giving one’s best and effectively manage the accompanying stress.
    • Ask another for feedback. This is crucial. Ask your team members to give you feedback on how you played your manageable role. This will go a long way in you polishing the contributions you can make whenever you have to adopt your manageable role. Since team members are aware that you are playing a manageable role, there is also openness in providing feedback. Asking others for feedback also encourages others to make conscious efforts to polish their own Team Roles.
  4.  

  5. Delegating:
     
    As a manager, delegating effectively becomes an important skill. It is essential to choose well what to delegate and what to keep, so as to ensure a good output. It is important to delegate in a field where your strength is lacking- processes that require your least preferred roles. By elegating work associated with certain Team Roles, you can essentially give responsibility over those Team Roles to others, yet retaining the interactive relationship and communication.
     
    When delegating:

    • You could consider someone who is suitable (has the aptitude, interest, requisite
      Team Roles) but is barely eligible.
    • Eligibility refers to qualifications, past experience.
    • If the person is barely eligible but highly suitable in terms of Team Roles, investing in bringing that person to the required level of functional knowledge is highly recommended. This raises commitment, engagement of person and effectiveness of end result.

 
 
Action Points for Self:



Webinar – The Psychology of Leadership: leveraging Belbin & MBTI

Leadership development and building pipeline leadership is a crucial area whether one is part of a start up or a large conglomerate. Organisations are constantly looking at providing leaders and potential managers with the tools to enhance their leadership effectiveness

In this webinar we will do a deep dive into two very renowned behavioural and personality tools leveraged for Leaders- The Belbin and the MBTI. We will look at:

  • Important areas of leadership development
  • How do the Belbin and MBTI strengthen the leadership development journey
  • Dialogue with Leslie D’Souza, Senior behavioural Coach to business leaders on how the tools are leveraged in the coaching process

You can watch this webinar on Youtube in case you missed it before.



Webinar: Exploring Belbin Team Roles (18th Oct 2016)

Organisations today more than ever realise that the key drivers that enable talent to propel business results are the abilities to collaborate, leverage strengths and embrace diversity

This webinar is designed to allow you to explore one of the most renowned behavioural tools being used in corporate and academia worldwide. The Belbin Team Roles is the pioneer in team role theory and brings to managers and leaders the ability to predict and thus build high performance teams.

Through this webinar you will:

  • Get introduced to the nine team roles
  • There is technique in teamwork- Know the ‘how’ of collaboration, the Belbin Way!
  • Get insight into how Belbin is different from psychometric and other behavioural tools
  • Know how industry world wide and in India is leveraging team roles and the results seen

 

You can watch this webinar on Youtube in case you missed it before.



Leadership Transformation- Emcure Pharmaceuticals

Background:

When an organisation operates in a dynamic, high pressure environment and is on the brink of a new phase of growth and expansion, one of the key factors that enables success is a leadership team that is equipped to address the challenging times, leverage opportunities and most importantly tap into and synergise strengths that employees bring to the table.   Emcure Pharmaceuticals is one of India’s top 20 pharmaceutical companies  and an organisation that truly believes in the power and potential of our country. It is well on its journey to realise its vision of ‘Emerging as a technology driven global player offering high quality and cost effective healthcare.’’

The pharma industry in particular calls for very high levels of compliance and a stringent work ethic.  Emcure focusses on robust research, manufacturing processes and expanding its footprint globally.  At this crucial point in its journey, Emcure appreciates the focus and support that needs to be given to leadership across the organisation inorder to be equipped with the ability to lead change and make the vision a reality.

The Belbin Leadership Transformation Journey

Emcure chose the Belbin team roles to enable this leadership transformation process which began in 2014. Close to 400 employees (as of May 2016) within the organisation have been equipped with the Belbin Team Roles language and insights

The result? In the words of the line managers themselves, ‘better collaboration, improved team spirit, effective delegation, smoother processes, enhanced engagement and worklife balance!’

Intact teams are now further enhancing their performance and productivity by leveraging the team role insights. Short impactful  meetings facilitated by the inhouse Emcure Belbin champion allows teams to leverage their Belbin insights in day to day working.

Here are some snippets  of the sharings of the leaders  from the ‘Belbin Learning Convention’  that was held for the Leadership  across the organisation.

Murali Athali who is an AGM Production leveraged Belbin to ensure better collaboration within teams working on shifts. He was grappling with the issue of conflicts cropping up and being called at wee hours of the morning to listen to team members and having to help resolve ruffled feathers.  On studying his shift teams, he realised that he had too many ‘Shapers’ in the same shift. He then re- assigned teams such that the Shapers and Monitor Evaluators were spread across teams. Result: Better  team working!

Harshad Shirwaikar- Director SCM, shared how Belbin has helped teams adopt  a positive mindset and a problem solving approach.

Better harmony in the team with reporting managers now understanding their subordinates and putting the right people in the right role given a chance depending on their strengths were high points for Vinda Dharu – Associate Director R&D

Dr Jayant Tilekar, Project Management Head,  spoke of how people are now, on their own, rising to the occasion when their strengths are required.

It was absolutely heartening to see leaders and line managers speak a language that gave them the ability to leverage resources and understand team dynamics.

We are excited to see Emcure emerging into an organisation that’s a leader in culture transformation and change!

Special Thanks to Mr V.D Kulkarni (Sr. Director HR) and Mr Rajesh Nair (Director HR) for inviting us to partner on this journey, their support and backing and to Mr. Vishal Karad (Head Learning & Development) for anchoring and driving the learnings within the organisation!

Here’s a quick read on the various applications of the Belbin Team Roles. Also happy to email you a document on the value and applications. Do share your email id here. (we will check with you before sending any other communication!) 



Three Ways to get the Best out of your Leadership Development Journey

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I recently got back from a spiritual retreat and as with the aftereffects of good retreats, basking in its fruits of  greater clarity of thought,  renewed energy and that quiet confidence in knowing one’s next step. And while I sense a newness of approach to my work, I begin to think of how important it is for all of us to take that time off- more so in the corporate world where work pressure and deadlines can easily encroach upon every available minute!  Not switch off,  but take time off from regular, every day routine, tasks and chores to really spend time reflecting, discovering- like an artist, to take a step back and look at the canvas one is painting on, look at the palate one is using, look at those spots that don’t seem to fit in and say ‘what does this picture need?’

I believe Leadership Development Programs are fantastic opportunities to take that time off, to take a step back and let your intuition kick in, draw from your experience, challenge oneself with new  perspectives and equip oneself in the leadership journey.  Here are three ways to make the experience a rewarding one:

Discover–  Use the opportunity to discover your unique strengths and skills, what is characteristically you, and reflect on how can you best leverage this in your current work context. Take out those profile reports from your last leadership program, read them once again; you’ll find new insight, new areas to leverage. Go on, do it and you may find aspects, words that strike a chord, ideas to leverage and put into practice today (here’s a link to a previous article on how to integrate your Belbin team role strengths at work-  Create engaging KRAs leveraging one’s core strengths). Science tells us that experiencing awe can have transformative effects- man is said to be the masterpiece of all creation. What wonder lies within us. Shouldn’t we then take the time to discover, nurture the gifts and strengths we have and and more importantly ensure that we are leveraging them in new ways to build our teams and society.

Challenge- Challenge  yourself with new perspectives. As Marshall Goldsmith has famously said ‘What Got You Here, Won’t Get You There’.  Growing calls for letting go of the old and letting the new evolve. That’s not always easy, but therein lies strength and seed of resilience.  Leadership Development programs provide the platform to be introduced to and familiarize oneself with new  approaches. I believe the maximum learning can take place when an approach is not in alignment with what we are used to/ comfortable with. Such situations always present personal learning and with reflection, often present deeper insight into our selves and what we consider valuable.

Assimilate- Assimilate your new learnings that they take seed in your memory. It is so important to consolidate our personal insights and takeaways from a learning experience if one is to leverage them. I have found that especially during learning interventions, its always been best for me to consolidate and organise my learnings (ie write them down) before I get back to my familiar home/ work environment.  The key is to consolidate one’s learnings before distractions from the workplace and home reach you. This allows for the action plan to be put in place before you hit the road again post your learning retreat. Fantastic to have the learnings/action plan put up at your workplace in an accessible place where it serves us a regular reminder/ check.

Leadership Development Programs with the inputs and environment to develop and enhance one’s strengths, truly are opportunities to take that much needed  time off to take a step back and reflect on one’s ‘leadership canvas’.  Harnessing  these opportunities for personal growth will definitely go a long way in enhancing effectiveness. Wishing you an enriching experience the next time you take your ‘time off’!!

Check out the Belbin Team Leadership Discovery session to experience an opportunity that allows for Discovery, Challenging one’s perspective and structured Assimilation of learnings.